September 21, 2023

Questions and answers

After receiving so many emails and text messages, I’ve gathered some information as how to answer some of the common questions.

Q: Why do you need pictures and the neighborhood?

I get lots of emails and text messages. If I could see the problem and know your location, I could save time writing back and forth and could give you the quote and an estimated time frame for the repair. If I am going to be in your neighborhood, I could schedule the repair with the other jobs in the same area, which will give you a faster service.

Q: What is the Warranty on Carpet Repair

A: As long as you own the carpet.

Q: What is the Warranty on Carpet Stretch

A: I do stretch the carpet with a Power Stretcher. Theoretically, it should never bubble again, because I stretch the carpet to the limit. But I will not give warranty, this is due to the nature of the handle and care of the carpet. If the carpet is cleaned in a very wet way frequently, or if heavy furniture or pool table were dragged (or a piano) it will create a bubble. If you provide me an empty room, carpet will be stretched to the limit, which it will never bubble again.

Q: Do I need to clean my carpet before or after getting it stretched.

A: Generally after the stretch. Reason is, if the carpet has lots of wrinkles, it can not be cleaned properly with all the wrinkles, also the wrinkles collet lots of grease and dirt. Let them flatten out, and do the cleaning later.

Q: I just cleaned my carpet, could you please come and stretch it?

A: No, I will not. Carpet is wet and needs to be dried completely. Trying to stretch the carpet when it is wet, will damage it. Call me in 2 days or so.

Q: I burnt the carpet. Is it repairable. I don’t have any extra carpet.

A: Carpet is either nylon or polyester. In some cases it is wool. But the thing is those materials melt with the heat. Once it is melted, it is done for life. I can not reverse it. You either supply some carpet, or give me enough piece from a closet. Than I can cut out the piece and put the new piece in.

Q: I spilled some bleach on the carpet. Could you please help.

A: What is bleach? It is a powerful oxidizing agent, it is able to oxidize chemical bonds not only in stains on your clothing, but also in the dyes that give the clothing its color. So once it is on the carpet, it has done the damage, and in most cases it is not reversable. Even if you try dying it again. I need to cut out the area, and put a new piece in, assuming you have enough carpet for the patch.

Q: Do you clean carpet?

A: No

Q: Do you dye carpet?

A: No

Q: I have a generic carpet. Needs some patch work. It is very generic in style and colour and I don’t have any extra for the repairs.

A: There is no such a thing as generic carpet. Each carpet has a dye lot number and a brand and a color code. I can not get you the same carpet, unless you have all the information. In that case, you could order it from the carpet store.

Q: Do you supply carpet?

A: No. I only supply underlay. However I might have small pieces for small repairs. Availability and color varies.

Q: I have an area rug. Can you repair it, or hem the sides?

A: No I can not help you with that. I do not have the sewing machine for that kind of job.

Q: I need an official quote. Could you please send it to my email address.

A: Gladly….Please send $100 as an e-transfer, and you will receive your quote. Once the job is done, $100 will be deducted from the total.

Q: I have a very small bubble just in front of the doorway. It looks like a 5 min. job. How much do you charge?

A: If you have a bubble in the room, it is an indication of a general installation problem. I can not fix it with just a kick or two. Besides I only use power stretcher for stretching. I do it as a permanent solution. Carpet needs to be lifted from two or three sides of the walls and needs to be stretched properly. In some cases, I have to cut it, and seam it after the excess carpet cut off.

Q: Do you fix floor squeaks? AKA Squeaky floors

A: I do not fix the floor squeaks any more.

Q: Landlords, if you can not be at the repair site, you have two options

A: The payment is due when the work is done, either you can pay upfront, or let your tenant pay for it. I do not do any work if there is no one to check the job and pay when the work is done.

Here is some guidelines as how to take a picture of the problem areas.

If you are requesting a quote for a stretch job, I do not need to see the bubbles it self. I need to see the room size and settings, so I have a clear understanding of the area. This will help me and you to receive an accurate quote.

Not So Good Example

carpet crease
carpet crease

Good Example (wider area)

wrinkles in the hallway
wrinkles in the hallway
too many bubbles in the hallway
too many bubbles in the hallway

if you have other questions for Carpet repairs, stretching, repairing bubbles, wrinkles, basement flood issues, pet damages for Calgary, Airdrie, Chestermere, Okotoks, Cochrane area, please send an email. We repair all sorts of stain marks, burn marks, berber snags.