Question / Answer to the most common

As a result of receiving so many emails and text messages, we have gathered some information as how to answer some of the common questions.

Warranty

Why Do You Ask for Pictures & the Neighborhood?

Thus we receive many requests by email and text, asking that information helps us to:

Understand the issue visually (photos let us see what we’re dealing with)
Plan logistics (if the technician is already in your area, we can serve you faster)
Provide a quote and estimated timeframe immediately, without back‑and‑forth

With photos and your location, we can streamline our response and deliver more efficient service.

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Carpet Stretching — Q&A

Do I need to clean my carpet before or after stretching?
It’s best to clean after stretching. Wrinkles trap dirt and grease, and cleaning while the carpet is wrinkled is ineffective. Let us flatten it first, then you can clean it.

I just cleaned my carpet today. Can you come stretch it now?
No — the carpet must be completely dry before stretching. Stretching while wet can cause damage. Please contact us two days later, once the carpet is fully dry.

I have a small wrinkle or bubble near the doorway; how much will it cost?
Even a small bubble often indicates an underlying installation issue. We don’t just prod it — we use a professional power stretcher for a permanent fix. We may need to lift from multiple sides, trim excess carpet, or seam it. The price depends on the room layout; we’ll assess with a visit.

Do you repair loose carpet?
Yes — but we need room to work. We ask that at least 50% of the room be cleared so the technician can maneuver. If that’s possible, we can fix it.

Will vacuuming damage stretched carpet? Is Dyson especially bad?
A properly stretched carpet isn’t harmed by vacuuming. Over time, low-quality installations — not the vacuum — cause ripples. Blaming vacuums (like Dyson) is a myth in many cases; poor stretching is usually the culprit.

What is your warranty on carpet stretching?
We use a power stretcher to tension the carpet to its limit, so it theoretically should never bubble again. Our limited warranty is 3 months, accounting for handling and care of the carpet. If extreme wet cleaning, dragging heavy objects (pool tables, pianos), or other misuse occurs, it may bubble again. But with proper care and an empty room, your carpet should stay flat.

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Burnt Carpet Repairs — Q&A

I burned the carpet — can it be repaired? I don’t have extra material.
Carpet fibers (nylon, polyester, or wool) melt under heat. If it’s melted, the only option is to supply a matching piece. You can provide leftover carpet or let us take a piece from a closet. We’ll cut out the damaged section and patch it.

Can you repair a damaged section of carpet?
Yes — with a patch. Either you supply the matching carpet (from another area or leftover roll) or we salvage one from a discreet location (like a closet). The damaged piece is cut out and bonded in seamlessly using seam tape.

I have a generic carpet and no extra for a patch. Can you match it?
Unfortunately, carpets aren’t truly “generic.” Each has a dye lot, brand, and color code. Without those details or remaining material, we can’t guarantee a match. You’d need to source the exact carpet from a supplier.

Will the patch be noticeable?
Possibly. It depends on many factors: carpet age, wear, donor piece, color fade, traffic patterns, lighting, and how well the seam is done. We always strive for the least visible result, but we can’t promise perfection.

What’s the best way to patch a carpet section?
We cut a slightly larger piece than the damaged area, align the pile direction, and install it precisely for minimal visibility.

How do you repair a small section?
We excise the damaged carpet, then insert and glue in a matching donor piece.

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General — Q&A

Can I use Gorilla Glue or staples to fix ripped carpet?
You can, but it’s not a professional or reliable fix. We use specialized bonding tape and tools that give far better results — something you can’t replicate on your own.

Why is my carpet falling apart?
Possible causes include:

Constant friction or heavy foot traffic
Dragging heavy furniture
Chemical spills
Poor initial installation (e.g. weak seams, hot iron seams that delaminate over time)

If you see the backing separating, that’s a sign of delamination and a weak structure.

What are unacceptable carpet seams?
Any gap over 2 mm is visible to the naked eye. Even if the patch fits well, two mismatched carpets may not blend seamlessly. A good seam is flush, tight, and minimally visible.

What are signs of bad installation?
Watch for:

Loose or gapping seams
Rippling or wrinkling
Uneven surfaces
Color or orientation differences in large rooms due to misaligned carpet direction

Can you repair or bind area rugs?
No — we don’t handle binding or specialized rug sewing, as we don’t have the required equipment.

What warranty do you offer for repairs?
We provide 6 months warranty on our repair work.

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Bleach & Discoloration — Q&A

I spilled bleach — can you help?
Bleach oxidizes dyes, permanently removing color. In most cases, it’s irreversible. The only viable solution is to cut out the affected area and patch in a matching piece (if available).

Do you dye carpets?
No — carpet dyeing is a specialty service offered by dedicated companies. We don’t provide it.

Are bleach stains permanent?
Yes, bleach strips color. Patching is the only reliable remedy. You may attempt re-dyeing, but success is unlikely.

We tried dyeing the carpet; now it looks off-color. Can you fix it?
We can patch the area (if you supply matching carpet or we salvage from elsewhere). That’s usually the last resort fix.

Can you fix discoloration?
You may try spot cleaners or professional cleaning. If that fails, replacement (patching) is the only sure solution.

How do you restore discolored carpet?
Some online remedies (baking soda, vinegar, shaving cream) are recommended, but we don’t use them. Our standard solution is patch replacement.

Are carpet stains permanent?
Some are, depending on the stain’s nature (bleach, dye, chemical). If professional cleaning can’t remove it, patching may be necessary.

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