⁉️FAQ

It’s best to clean your carpet after stretching. Wrinkles trap dirt and grease, making pre-cleaning ineffective. We recommend flattening the carpet first, then performing a thorough cleaning.

No, the carpet must be completely dry before stretching. Stretching a wet carpet can cause damage. Please wait at least two days after cleaning to ensure the carpet is fully dry.

Even minor bubbles often indicate underlying installation issues. We use a professional power stretcher to fix it permanently. Depending on the room layout, we may need to lift from multiple sides, trim excess carpet, or seam it. A visit is required to provide an accurate estimate.

Yes, but we need space to work. Please ensure at least 50% of the room is cleared so the technician can maneuver.

A properly stretched carpet is not harmed by vacuuming. Over time, ripples are usually caused by poor installation, not vacuums. Dyson or other vacuums are generally safe when used correctly.

We tension carpets to their limits using a power stretcher, reducing the chance of future bubbles. Our limited warranty is 3 months, covering normal handling and care. Extreme wet cleaning, heavy furniture, or misuse may void this.

Carpet fibers melt under heat. If the fibers are melted, a matching piece is required. You can provide leftover carpet or allow us to source a piece from a discreet location, such as a closet. We cut out the damaged section and patch it seamlessly.

Yes, using a patch. We either use your matching carpet or salvage one from another area. The patch is bonded using seam tape for a seamless finish.

Carpets are never truly generic — each has a dye lot, brand, and color code. Without a matching piece, an exact match cannot be guaranteed. You may need to source carpet from a supplier.

May be. Visibility depends on carpet age, wear, color fade, traffic patterns, lighting, and seam quality. We aim for the least visible result, at least %95 accuracy.

We cut a slightly larger piece than the damaged area, align the pile direction, and install it precisely to minimize visibility.

We excise the damaged carpet, then insert a matching donor piece using Kool Glide carpet seaming tape.

For small repairs, a closet piece works best. You can also check with suppliers. Occasionally, we have small amounts in storage for minor patches.

You can, but it is not professional or reliable. Our specialized bonding tape and tools ensure a durable, long-lasting repair.

1️⃣ Constant friction or Heavy foot traffic
2️⃣ Dragging heavy furniture without and slider pads
3️⃣ Chemical spills
4️⃣ Poor installation and heat damaged seams

Gaps larger than 2 mm are noticeable. A proper seam should be flush, tight, and minimally visible.

1️⃣ Loose or gapping seams
2️⃣ Rippling or wrinkling
3️⃣ Uneven surfaces
4️⃣ Misaligned carpet direction causing color or orientation differences

No — we don’t handle binding or specialized rug sewing, as we don’t have the required equipment.

6 months on all repair work.

3 months on all repair work.

Bleach oxidizes dyes and removes color permanently. Patching with a matching piece is the only reliable solution.

No, carpet dyeing is a specialized service handled by dedicated companies.

Yes, bleach strips the carpet’s color. Patching is typically required. Re-dyeing is rarely successful.

We can patch the area using a matching piece or salvaged material from another location.

Spot cleaners or professional cleaning may help, but replacement is often the only reliable solution.

We do not recommend home remedies like baking soda, vinegar, or shaving cream. Our standard approach is patch replacement.

It depends on the stain type (bleach, dye, chemicals). If professional cleaning cannot remove it, patching is required.

Send pictures via email or text to [email protected]. We do not provide quotes over the phone. Photos are essential.

Quotes are valid for 30 days. We may issue a new quote if the original has expired.

If we’re in your area, we may schedule the same day. We respond quickly to urgent requests. 😎

Typically on time, but traffic and other jobs may create a ±60 minute window.

Payment is expected upon completion of the job. We can provide an official invoice via email if required.

Our priority is quality and precision, not just price. A cheaper quote may not match our standards or service speed.

Pictures provide clarity, reducing the need for back-and-forth questions. Knowing your neighborhood helps us schedule efficiently.

No, we only perform repairs, stretching, and patchwork.

No, but we may have small leftover pieces for minor repairs. Full carpets must be sourced from suppliers.

Yes — send a request and include a $105 e-transfer (inc. GST). The amount is deducted from the total after the work has been completed.

Not directly, but we can lift the carpet, adjust underlayers, and reinstall to resolve minor squeaks.

No, the property owner must coordinate access and payment. We cannot proceed without someone onsite to inspect and pay.

Provide room size, layout, and key problem areas. Individual wrinkles aren’t necessary — focus on overall room context.